Member Services Insurance Specialist
The Member Services Insurance Specialist performs a variety of administrative duties for the SEANC Insurance Program requiring a North Carolina Life and Health Insurance license.
This employee will independently perform a wide variety of skilled duties for the Insurance Division of the Member Benefits Department. While the duties listed herein may be primarily to one or the other of the three positions in the classification, all perform roughly equally complex and responsible work, acting as backup where the other position in this classification has been assigned primary responsibility. Examples of work performed by the three positions assigned to this classification include sales of insurance products to members requiring a license; daily processing of insurance applications and amendments to coverage, payroll deductions, checks and cash; maintenance of accurate fiscal and insurance records for SEANC members on an automated system; and accountability for continuous insurance system evaluation and efficiency improvements.
Work involves a wide variety of correspondence and public contact with members, potential members, insurance companies, department and university payroll offices, deceased member’s families and beneficiaries, the Insurance Board of Trustees and districts.
Work requires tact and diplomacy in public contact, as well as, ability to process necessary information in a timely manner. Work is supervised by the Director of Member Benefits and is evaluated through conferences, accuracy and completeness of records and observation of work results obtained.